FAQs

Q：What kind of payment do you accept?

A：We accept Visa, Master card and American Express. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We are not in the position to access to any information of your credit card.

Q：What to do after my declined payment?

A.Contact your bank to process your next order, and try it again.

B.Change another card to pay.

C.Change another paying method such as western union/moneygram.

Q: Is it possible to cancel or modify an order after it has been placed?

A: Please contact our customer service team as soon as possible. While we strive for prompt order processing, changes or cancellations may not be possible once the order has been shipped.

Q: How do I choose the correct product size?

A: Each product has a detailed size guide. Please refer to this guide to select the appropriate size according to your needs.

Q: How long does it take to process a refund?

A: Refunds are typically processed within 5-10 business days after receiving the return and will be credited back to the original payment account.

Q: What is your return policy?

A: For detailed information, please refer to our Refund Policy. In general, we accept returns and exchanges within 7 days of receipt for items in their original, unused condition. Please note that customized items may be non-returnable unless defective or damaged.

Q：When can I except my shipment?

A：The warehouse workers in our company need 48 hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.

Q：Can I pay extra money to ship the orders overnight?

A：All the international delivery company can not make overnight shipping happen so far. So please order a few days earlier before your big event comes.

Q: What should I do if my package is delayed?

A: If your package has not arrived by the expected delivery date, please contact our customer service team for assistance.

Q：Do I need to pay duty fee?

A：Customers from Europe or other countries often worry about the taxes. Our factory ship parckage as gift, free delivery and no tax.